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Order Status
Has my order shipped?
  We are currently partnered with FedEx Ground Service for all orders. Typically all orders placed Monday - Wednesday will ship Thursday; orders placed Thursday - Sunday will ship Monday. Exclusions and adjustments may apply in accordance with Fedex Holiday Schedule. Please allow 1-7 business days from Ship Date before contacting customer service. You can find FedEx Ground Service details and policies here: FedEx Website.
How do I change quantities or cancel an item in my order?
  Click the "My Account / Order Status" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.
How do I track my order?
  Click the "My Account / Order Status" link at the top right hand side of our site to track your order.
My order never arrived.
  Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. If no additional information is provided by the courier and your packaged has not arrived in 1-7 business days from Ship Date - please contact customer service with Order Number.
An item is missing from my shipment.
  Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.